Shipping policy
Last updated: October 7, 2026
This policy applies to purchases through lunaverar.shop. Lunaverar is operated by SWIFTBUY LLC.
Shipping Origin and Delivery Area
All orders are shipped from within the United States.
We deliver to serviceable U.S. addresses only. We do not currently offer international shipping or delivery to freight forwarders. Delivery to a P.O. box is available only where the selected carrier supports it.
If we cannot deliver an order to the address provided, we will contact you. If no suitable arrangement is available, we will cancel the unshipped order and refund the amount paid.
Free Standard Shipping
Standard U.S. shipping is free on all orders. No minimum purchase is required.
Any optional delivery service and its price will be shown before payment. We do not add delivery charges after purchase without your agreement.
Order Processing
Orders normally take 1–3 business days after payment authorization for review, packing and preparation for shipment.
Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing on the next business day.
Transit and Total Delivery Time
Standard carrier transit normally takes 5–12 business days after shipment.
Including processing, total estimated delivery is 6–15 business days from order placement.
These are estimates, not guaranteed arrival dates. Weather, carrier disruptions, holidays and address issues may affect delivery.
Dispatch and Tracking
We send a shipping confirmation to the email address used at checkout when your order ships. Where tracking is available, the email includes the tracking information.
Allow 24–48 hours for the first carrier scan to appear.
Orders may arrive in separate parcels, each with its own tracking information. Split shipments do not add standard shipping charges.
Shipping Delays
If we cannot ship within the stated processing period, we will contact you with a revised estimate and explain your options, including cancellation of the unshipped order for a full refund.
If the total estimated delivery window has passed, contact support@lunaverar.shop with your order number so we can investigate.
Address Corrections
Please review your delivery address before submitting your order. Contact us promptly if a correction is needed.
Address changes cannot be guaranteed once fulfillment has begun.
If a parcel is returned because of an incorrect address or unsuccessful delivery, we will contact you about redelivery or cancellation. Any proposed redelivery charge will be explained before you agree.
Delivered but Not Received
Check nearby entrances, safe delivery locations, household members and building staff.
If the package cannot be found, contact us with your order number and tracking details. We will review the delivery and assist with a carrier investigation where appropriate.
A delivered tracking scan does not automatically determine the outcome of a missing-package claim.
Damaged, Incorrect or Incomplete Deliveries
Contact us as soon as reasonably possible if something is wrong with your order, preferably within 7 calendar days after delivery.
Include your order number, a description of the issue and photographs where possible. Keep the item and packaging until we provide instructions.
The suggested 7-day reporting period helps us investigate and does not automatically remove your rights if you report later.
We arrange an appropriate resolution and cover any required return shipping.
Returns
Eligible return requests may be submitted within 30 calendar days after delivery.
Returns are sent to our U.S. return address using the free prepaid label or other free approved return method we provide. See our Return & Refund Policy for full details.
Contact
Email: support@lunaverar.shop
Phone: +1 (480) 255-7338
Customer service hours:
Monday–Friday, 9:00 AM–6:00 PM Central Time (CT), excluding U.S. federal holidays.
SWIFTBUY LLC
304 Reno Ct
Lexington, KY 40509
United States