Refund policy

We want you to feel confident with your Lunaverar purchase. Eligible items may be returned within 30 days after delivery for a refund to the original payment method.

Eligibility

· Items must be unused, unworn, and in original condition.

· Items must be returned with original packaging and any included components.

· Proof of purchase or an order number is required.

· For hygiene and safety, earrings are final sale once the sealed packaging has been opened, unless the item is defective, damaged, or incorrect.

How to start a return

Email support@lunaverar.shop with your order number and the item(s) you wish to return. We will provide return instructions. Do not send products back before receiving instructions from us.

Return shipping and refunds

For eligible returns, Lunaverar provides free return shipping. Once your return is received and inspected, we will email you the result. Approved refunds are issued to the original payment method. Your bank or payment provider may take additional time to post the refund.

Damaged, incorrect, or missing items

If your order arrives damaged, incorrect, or incomplete, contact us within 7 days of delivery with your order number and clear photos. We will provide an appropriate solution, such as a replacement or refund, when the issue is confirmed.

Exchanges

We accept exchanges for eligible items, subject to availability. Contact us within the 30-day return window.

Non-returnable items

Gift cards, personalized items, and opened earrings are not returnable except where required by law or when defective, damaged, or sent in error.