Refund policy

Last updated: October 7, 2026

Lunaverar is operated by SWIFTBUY LLC. This policy applies to purchases through lunaverar.shop.

30-Day Return Window

You may request an eligible return within 30 calendar days after delivery.

The 30-day window applies to submitting your request, rather than the date the returned package reaches us. After approval, follow the dispatch instructions provided by our support team.

Return Eligibility

Eligible change-of-mind returns must be unused, unworn, unaltered and in their original condition, with included parts and accessories.

Keep the original protective packaging where reasonably possible. If it is unavailable, contact us for secure packing instructions. Missing packaging alone does not automatically make an otherwise eligible return unacceptable, except for the opened-earring restriction described below.

An order number or other proof of purchase is required.

Damage, defects or missing components present on delivery do not make a related claim ineligible.

Earrings and Hygiene

For hygiene and safety, earrings are not eligible for change-of-mind returns once their sealed packaging has been opened.

Unopened earrings may be returned if they meet the other return conditions.

This restriction does not apply to defective, damaged, incorrect or misdescribed items, or limit rights required by applicable law.

How to Request a Return

Email support@lunaverar.shop with your order number, the item you wish to return and the reason for your request.

For damaged, defective, incomplete or incorrect items, describe the issue and include photographs where possible.

Contact us before sending an item back. Once approved, we provide packing instructions and a free prepaid return label or another free approved return method.

Return Country and Address

Returns are sent to the United States at:

SWIFTBUY LLC / Lunaverar
304 Reno Ct
Lexington, KY 40509
United States

Use the label and instructions provided by our support team. Retain your carrier receipt or tracking record until the return is complete.

Return Shipping Costs

Lunaverar covers return shipping for approved eligible U.S. returns.

This includes eligible change-of-mind returns and returns for damaged, defective, incomplete or incorrect items.

You do not pay return postage when using our prepaid label or other free approved return method.

Contact us before buying your own return service. Independently purchased postage is not automatically reimbursed unless agreed with us or required by law.

Return Inspection

We inspect returned items within 3–5 business days after receiving them.

We check the condition and included components, then notify you whether the return has been approved.

If the return does not meet the conditions, we explain the reason and discuss the next steps. Your applicable consumer rights remain unaffected.

Refund Timing and Method

For approved returns, we initiate the refund to your original payment method within 7 business days after inspection approval.

We send confirmation when the refund is initiated. Your bank, card issuer or payment provider may require additional time to post it.

Where applicable law requires an earlier refund deadline, we follow that deadline.

Refund Amount and Fees

Approved returns receive a refund of the returned item's purchase price and applicable sales tax.

We do not charge a restocking fee.

Standard outbound shipping is free, and we do not deduct a standard shipping charge from an approved refund.

For change-of-mind returns, an optional premium outbound delivery surcharge is not refundable unless required by law. For damaged, defective, incomplete or incorrect items, we also refund any applicable delivery charge attributable to the affected item.

Damaged, Defective, Incorrect or Missing Items

Include your order number, a description of the problem and photographs where possible. Keep the item and packaging until we provide instructions.

The suggested 7-day reporting period helps us investigate. Reporting later does not automatically remove your rights.

After reviewing the issue, we arrange an appropriate resolution, which may include a replacement, replacement component, exchange or refund. We cover any required return shipping.

Non-Returnable Items

The following are not eligible for ordinary change-of-mind returns:

Opened earrings as described above
Gift cards, except where required by law
Personalized or custom-made items clearly identified before purchase
Items damaged through customer misuse, unauthorized alteration or improper care
Requests submitted after the 30-day return period

These exclusions do not remove rights relating to items that arrived damaged, defective, incomplete or incorrect, or rights that cannot legally be excluded.

Exchanges

We accept exchanges for eligible items within the 30-day return request window, subject to availability.

Contact us before returning the item. We provide a free prepaid return label or another free approved method for eligible exchanges.

An exchange may be handled as a return for refund and a separate new order. Any price difference or replacement shipping arrangement will be explained before you agree.

Order Cancellations

Contact support@lunaverar.shop as soon as possible if you need to cancel an order.

We try to help before fulfillment begins, but cancellation cannot be guaranteed once fulfillment is underway.

If cancellation is confirmed after payment has been collected, we refund the cancelled amount and any applicable shipping charge to the original payment method. If the order has shipped, you may request an eligible return after delivery.

Contact

Email: support@lunaverar.shop
Phone: +1 (480) 255-7338

Customer service hours:
Monday–Friday, 9:00 AM–6:00 PM Central Time (CT), excluding U.S. federal holidays.

Business days are Monday through Friday, excluding U.S. federal holidays. Nothing in this policy limits rights that cannot legally be excluded.