FAQ
Last updated: October 7, 2026
Shipping & Delivery
Where do you ship?
We deliver to serviceable addresses within the United States only.
Where do orders ship from?
All orders are shipped from within the United States.
Is shipping free?
Yes. Standard U.S. shipping is free on all orders, with no minimum purchase requirement.
How long will my order take?
Processing normally takes 1–3 business days. Standard transit takes an estimated 5–12 business days after shipment.
The total estimated delivery time is 6–15 business days from order placement. Business days are Monday through Friday, excluding U.S. federal holidays.
Will I receive tracking?
We send a shipping confirmation after dispatch. Where tracking is available, the email includes it. Allow 24–48 hours for carrier updates to begin.
What if my order is delayed?
Check the latest tracking information. If the total estimated delivery window has passed, contact support@lunaverar.shop with your order number.
What if tracking says delivered but I cannot find my package?
Check nearby entrances, safe delivery locations, household members and building staff. If it remains missing, contact us so we can investigate.
Returns & Refunds
What is your return period?
You may request an eligible return within 30 calendar days after delivery.
How do I start a return?
Email support@lunaverar.shop with your order number and the item you wish to return. We provide instructions and a free prepaid return label or another free approved return method.
Where do I return an item?
Returns are sent to:
SWIFTBUY LLC / Lunaverar
304 Reno Ct
Lexington, KY 40509
United States
Contact us before shipping the item so we can provide the correct label and instructions.
Do you offer free returns?
Yes. We cover shipping for approved eligible returns when you use the method we provide.
Can I return earrings?
Unopened earrings may be returned if they meet our return conditions.
For hygiene and safety, earrings are not eligible for change-of-mind returns once their sealed packaging has been opened. This does not apply to defective, damaged or incorrect items, or affect rights required by law.
When will I receive my refund?
We inspect returned items within 3–5 business days after receiving them.
For approved returns, we initiate the refund to your original payment method within 7 business days after inspection approval. Your bank or payment provider may need additional time to post it.
Do you charge a restocking fee?
No. We do not charge a restocking fee for approved returns.
What if something arrives damaged, incorrect or incomplete?
Contact us promptly, preferably within 7 calendar days after delivery, with your order number, a description and photographs where possible.
Reporting later does not automatically remove your rights. We review the issue and arrange an appropriate resolution.
Can I exchange an item?
Yes, eligible exchanges may be requested within 30 calendar days after delivery, subject to availability. An exchange may be handled as a return for refund and a separate new order.
Orders & Payments
Can I cancel my order?
Contact us as soon as possible. We try to help before fulfillment begins, but cancellation cannot be guaranteed once fulfillment is underway.
Can I change my address?
Contact us immediately with your order number and corrected address. Changes cannot be guaranteed after fulfillment begins.
When is my order accepted?
An automated order confirmation acknowledges receipt. We accept your order when we dispatch the items and send a shipping confirmation.
Which payment methods do you accept?
The methods available for your order are displayed at checkout.
What currency do you use?
Prices and payments are in U.S. dollars (USD). Applicable sales tax is calculated at checkout, and the final amount is shown before payment.
Products & Care
What are the jewelry pieces made of?
The current jewelry collection is described as 18K gold-plated stainless steel. Refer to each product page for its exact material, dimensions and finish.
The jewelry pouch is a separate fabric accessory and is not made from metal.
How should I care for plated jewelry?
Wipe with a soft dry cloth. Remove before swimming, showering, exercising or applying fragrance and cosmetics. Store separately in a dry pouch or jewelry box.
How should I clean the jewelry pouch?
Spot clean only. Air dry flat. Do not bleach or iron.
Are these solid-gold products?
No. Products described as gold-plated have a layer of gold plating over a stainless-steel base; they are not solid gold.
Do celestial products provide predictions or guaranteed outcomes?
No. Our celestial themes are decorative and inspirational. Products do not guarantee luck, healing, predictions or other personal outcomes.
How can I contact you?
Email: support@lunaverar.shop
Phone: +1 (480) 255-7338
Customer service hours:
Monday–Friday, 9:00 AM–6:00 PM Central Time (CT), excluding U.S. federal holidays.
We normally respond within 1–2 business days.