FAQ

Where do you ship?

We currently ship within the United States only.

How long will my order take?

Please allow 1-3 business days for processing, followed by an estimated 5-12 business days in transit.

Will I receive tracking?

When tracking is available, it is sent by email after shipment. Please allow 24-48 hours for carrier updates to begin.

What is your return period?

Eligible items may be returned within 30 days after delivery. See our Returns & Refunds Policy for conditions and exclusions.

Do you offer free returns?

Yes. We provide free return shipping for eligible returns started through our support team.

Can I return earrings?

Opened earrings are final sale for hygiene and safety reasons, unless defective, damaged, or incorrect.

What are Lunaverar jewelry pieces made of?

Our initial jewelry collection is designed in 18K gold-plated stainless steel. Refer to the individual product page for exact materials and dimensions.

How should I care for plated jewelry?

Wipe with a soft dry cloth and remove before swimming, showering, applying fragrance, or using cleaning chemicals.

Do celestial products provide predictions or personal outcomes?

No. Lunaverar products are decorative and inspirational only; they do not provide professional advice or guarantee any personal outcome.

How can I contact you?

Email support@lunaverar.shop or call (480) 255-7338 during Monday-Friday, 9:00 AM-6:00 PM Central Time.